Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

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Shipping Policies

Kilgore College Bookstore All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

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Return

You MUST present cash register receipt and student I.D.
A 10% restocking fee will be charged unless class is cancelled.
New textbooks should be free of markings and if shrink wrapped, the wrap must be intact.
Shrink-wrapped, boxed texts, software, codes or packages must not be opened.
Continuing education books are refunded up to 3 days after the class begins.
Textbook refunds up to 5 days after the first class begins during the long semester and 2 days after short semester begins. No refunds on textbooks and outside readers after this period. Trade books and other merchandise are not refundable after 3 days from receipt date.

Special order books are not eligible for refunds.

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Contact Support

Contact us anytime with questions or concerns via email at: kcbooks@kilgore.edu. You can also contact our customer service department at: 903-983-8278   903-983-8278

Support Contact Form * required fields

Our support staff will respond within 48 business hours.

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