Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

back to top

Shipping Policies

Kilgore College Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

back to top


You MUST present cash register receipt and student I.D.
New textbooks should be free of markings and if shrink wrapped, the wrap must be intact.
Shrink-wrapped, boxed texts, software, codes or packages must not be opened.
Continuing education books are refunded up to 3 days after the class begins.
Textbook refunds up to 5 days after the first class begins during the long semester and 2 days after short semester begins. No refunds on textbooks and outside readers after this period. Trade books and other merchandise are not refundable after 3 days from receipt date.

Special order books are not eligible for refunds.
For the complete Return Policy click here.

back to top

Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department at: 903-983-8277.

Support Contact Form * required fields

Our support staff will respond within 24 hours.

Enter this verification code before submitting your question or comment

Enter the verification code as it is shown in the image above.

back to top